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FAQ

Samples kit

How long is the coupon code valid for?

Once the coupon is received you will have two months to use the $18 credit towards your favorite Juliette has a Gun product

How do I use the coupon code that I received when I purchased the Discovery Kit?

It’s very simple!

You will find the code in your order confirmation. Once you add a product from the eShop, www.juliettehasagun/eshop, to your cart, enter the code into the designated area. When applied, the $18 will automatically be deducted from the total. 

Please note that the coupon will only be valid for 2 months and can only be applied towards any purchase of a full-size product, excluding the Discovery Kit.

Can I use my coupon to buy a Discovery Kit?

The offer is only applicable towards the purchase of a full-size product. This does not include the Discovery Kit.

Juliette Has A Gun Account

How to create my account

By clicking on "My account" (top right) or by validating your basket, fill in the form of identification that is proposed to you. Please remember the e-mail address you entered and especially your password ! They are personal and they alone give you access to your account.

How to unsubscribe from the newsletter ?

In your account, "My subscription newsletters" uncheck "I subscribe"?
You can also unsubscribe via the link at the bottom of the newsletters we send you.

How to change or delete my julietteaasagun.com account ?

At any time, you can edit the information about you by clicking on "My account".
To delete your Juliettehasagun.com account, please contact Customer service at eshop@juliettehasagun.com

I forgot my password ?

In "My account" (top right of your home page, click on "Login", fill in your e-mail address and click on "Forgot your passowrd?".
En e-mail will be sent to you immediately with a new password.

Why create my account ?

Create your account Juliette has a Gun will allow you to

- have a quicker acces to the sample kit coupon code

- follow the delivery of your orders

- view your purchase history

- pay for your purchases and manage your deliveries quickly

- manage your personal information alerts

Products' Order

How can I track my order of the Discovery Kit?

If you’ve purchased a Discovery Kit it will be delivered directly to your mailbox. Please find below an estimated delivery schedule:

-          United States: 2-6 business days

-          Canada: 3-10 business days

How can I track my order?

Once your order is ready to ship, you will receive an email with tracking information.

How to know if my order has been accepted ?

Once the payment is complete, your order number will appear on your screen, with a sum up of it.

Then, you will receive one email will confirm the whole corder and will include a recapitulative. 

Can I cancel my order ?

Your order can be canceled as long as its statut is "being prepared". You may cancel it by sending an email to eshop@juliettehasagun.com

Where can I find my invoice?

You have access to all your invoices in “My Account.”  

How can I modify my order ?

Once your order has been confirmed, it will be in preparation and ready for expedition. You can not modify it.

Can I pass my order by phone ?

Today, we can't propose that service.

Payment

Which payment methods do you accept?

Payment options:

We accept the following payment options:

Visa
MasterCard
American Express
Discover
PayPal

Please note that we do not store your credit card information.

Sales Tax

Juliette Has a Gun/ Europerfumes is a New Jersey based company and we are required by law to collect sales tax on orders shipped within New Jersey. Any orders shipped to a destination outside of New Jersey are exempt from sales tax.

 

Delivery

Can I have my order delivered to the address of my choice?

Yes, you may chose your delivery address. In your personal account, you may save several addresses (home, office,...). Then chose the address in the checkout page if your are connected.

Expedited shipping is not available to PO Boxes.

Shipping costs

 

Orders over $50

Standard Ground

Free

Orders less than $50

Standard Ground

$8.95

Expedited shipping

2 business days

$20.00

Discovery Kits

Standard ground

$4.50

Individual Samples

Standard ground

$4.00

Canada*

Standard ground

$16.00

*Please note

Delivery Options

For safety reasons, Juliette has a Gun does not ship to PO boxes.

Returns

How can I return or exchange an item ordered on Juliettehasagun.com ?

You are entitled to return any product ordered via the website www.juliettehasagun.com within the 15 days following the date of delivery, and subject to the following terms and conditions:

“Items must be returned in their original condition, sealed, together with a note containing your name, address and order number. Only e-commerce orders from our official website are accepted. Item purchased in-store from third party retailers must be returned to the original point of sale and are subject to the retailer’s return policies.

Open products can't be returned or exchanged.”

Caution: The return of the product is the responsibility of the customer.

We do not offer the possibility of returning or exchanging products purchased on the juliettehasagun.com website in our physical sales outlets.

Privacy policy / Security

How will my personal details be used?

The processing of your order and access to the services available on the website www.juliettehasagun.com leads us to collect and record your data: name, first name, address, date of birth... This information is essential for us to offer you a quality service. This information is intended for our internal use.

The files managed by Juliette has a Gun are subject to a declaration to the CNIL. In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify data concerning you.

What is your privacy policy?

You can browse the juliettehasagun.com site without providing any personal information. Nevertheless, when you open an account on the juliettehasagun.com website, we collect the data necessary for invoicing and delivery of your order: your name, address, e-mail address, etc.

The juliettehasagun.com website undertakes to disclose your details only to third parties involved in the processing of your order: banking institution, delivery service, etc.

In addition, juliettehasagun.com may disclose this information when it is necessary to identify, arrest or prosecute any individual likely to harm or infringe, intentionally or unintentionally, the rights or property of Juliette has a Gun, other users of the Juliettehasagun.com website or any other person who may be penalized by such activities. Personal data may also exceptionally be disclosed when juliettehasagun.com is legally required to do so, for example following the filing of a complaint.