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FAQ

Samples kit

How long is the coupon code valid for?

Once the coupon is received you will have two months to use the $18 credit towards your favorite Juliette has a Gun product

How do I use the coupon code that I received when I purchased the Discovery Kit?

It’s very simple!

You will find the code in your order confirmation. Once you add a product from the eShop, www.juliettehasagun/eshop, to your cart, enter the code into the designated area. When applied, the $18 will automatically be deducted from the total. 

Please note that the coupon will only be valid for 2 months and can only be applied towards any purchase of a full-size product, excluding the Discovery Kit.

Can I use my coupon to buy a Discovery Kit?

The offer is only applicable towards the purchase of a full-size product. This does not include the Discovery Kit.

Juliette Has A Gun Account

How to create my account

By clicking on "My account" (top right) or by validating your basket, fill in the form of identification that is proposed to you. Please remember the e-mail address you entered and especially your password ! They are personal and they alone give you access to your account.

How to unsubscribe from the newsletter ?

In your account, "My subscription newsletters" uncheck "I subscribe"?
You can also unsubscribe via the link at the bottom of the newsletters we send you.

How to change or delete my julietteaasagun.com account ?

At any time, you can edit the information about you by clicking on "My account".
To delete your Juliettehasagun.com account, please contact Customer service at eshop@juliettehasagun.com

I forgot my password ?

In "My account" (top right of your home page, click on "Login", fill in your e-mail address and click on "Forgot your passowrd?".
En e-mail will be sent to you immediately with a new password.

Why create my account ?

Create your account Juliette has a Gun will allow you to

- have a quicker acces to the sample kit coupon code

- follow the delivery of your orders

- view your purchase history

- pay for your purchases and manage your deliveries quickly

- manage your personal information alerts

Products' Order

How can I track my order of the Discovery Kit?

If you’ve purchased a Discovery Kit it will be delivered directly to your mailbox. Please find below an estimated delivery schedule:

-          United States: 2-6 business days

-          Canada: 3-10 business days

How can I track my order?

Once your order is ready to ship, you will receive an email with tracking information.

How to know if my order has been accepted ?

Once the payment is complete, your order number will appear on your screen, with a sum up of it.

Then, you will receive one email will confirm the whole corder and will include a recapitulative. 

Can I cancel my order ?

Your order can be canceled as long as its statut is "being prepared". You may cancel it by sending an email to eshop@juliettehasagun.com

Where can I find my invoice?

You have access to all your invoices in “My Account.”  

How can I modify my order ?

Once your order has been confirmed, it will be in preparation and ready for expedition. You can not modify it.

Can I pass my order by phone ?

Today, we can't propose that service.

Payment

Which payment methods do you accept?

Payment options:

We accept the following payment options:

Visa
MasterCard
American Express
Discover
PayPal

Please note that we do not store your credit card information.

Sales Tax

Juliette Has a Gun/ Europerfumes is a New Jersey based company and we are required by law to collect sales tax on orders shipped within New Jersey. Any orders shipped to a destination outside of New Jersey are exempt from sales tax.

 

Delivery

Shipping costs

 

Orders over $50

Standard Ground

Free

Orders less than $50

Standard Ground

$8.95

Expedited shipping

2 business days

$20.00

Discovery Kits

Standard ground

$4.50

Individual Samples

Standard ground

$4.00

Canada*

Standard ground

$16.00

*Please note

Delivery Options

For safety reasons, Juliette has a Gun does not ship to PO boxes.