FAQs

Shipping costs and times

Please note, order processing can take up to two business days.

Orders over $100 - Standard Ground - 3-6 business days - Free (with the exception of Alaska and Hawaii) (Alaska and Hawaii can take up to 4 weeks to deliver)

Orders less than $50 - Standard Ground - 3-6 business days - $8.50

Orders $50-$100 - Standard Ground - 3-6 business days - $10.00

Expedited shipping - 2 business days - $20.00

Canada Standard ground - 3-10 business days - $35.00

For safety reasons, Juliette has a Gun does not ship to PO boxes.

How to track my order ?

You can track your package via this link : https://juliette-has-a-gun-delivery.shipup.co

Can I have my order delivered to the address of my choice?

Yes, you may chose your delivery address. In your personal account, you may save several addresses (home, office,...). Then chose the address in the checkout page if your are connected.

Expedited shipping is not available to PO Boxes.

How can I return an item ordered on us.juliettehasagun.com ?

Buying perfume online can be tricky. To issue a return, please click here and follow the steps to generate your return shipping label (US customers only).

Simply enter your order number, print your return label, and attach it to the original packaging.

You are entitled to return any product (except samples/travel sprays, bath & body items, Discovery Sets and Personal Care Items) ordered via the website us.juliettehasagun.com within the 15 days following the date of delivery, and subject to the following terms and conditions:

“Items must be returned in their original condition, sealed, together with a note containing your name, address and order number. Only e-commerce orders from our official website are accepted. Item purchased in-store from third party retailers must be returned to the original point of sale and are subject to the retailer’s return policies. Open products can't be returned or exchanged.”

We do not offer the possibility of returning or exchanging products purchased on the us.juliettehasagun.com website in our physical sales outlets.

All returns entered into our system will be charged $10 to the buyer.

Once the returned products are received, the credit card refund will usually take 5-10 business days to appear on your statement.

*Please note that Discovery Sets, Samples, and Personal Care Items are final sale.

All personal care and grooming products include:

- all travel sizes (7.5ml)

- Not A Hair And Body Mist

- Not A Hand Cream

- Not A Shower Gel

- Not A Body Lotion

- Not A Bar Soap

- Not A Detergent

- Not A Body Oil

*All items requested for re-order are waived the entire amount of refund of the product requested for shipment. All items are subject to review through the appropriate allocated customer care team to initiate store credit on a case-to-case basis.

Juliette Has a Gun reserves the right to deny any and all requests made for refund and resubmitted orders for shipment or returned products.

Which payment methods do you accept?

We accept the following payment options:

Visa
MasterCard
American Express
Discover
PayPal

Please note that we do not store your credit card information.

Sales Tax:

Juliette Has a Gun/ Europerfumes is a New Jersey based company and we are required by law to collect sales tax on orders shipped within New Jersey.

how to benefit from the 30% cashback:

1. Place an order on the eshop between 11/24/23 and 11/27/23 until 11:59pm. All orders placed during this time period will automatically be eligible for the 30% cashback. The 30% value is calculated on the total paid for products (after any discount). No shipping costs will be taken into account for the 30% cashback calculation. If your order is cancelled, your cashback will be cancelled too.

2. Once the order is placed, sign in or create your account with the same email used to checkout. In your account (on this page https://us.juliettehasagun.com/account), click on the « MY WALLET » button.

3. You will access your personal wallet page with your cashback balance (on this page https://us.juliettehasagun.com/apps/frontend/my_wallet). In the redeem cashback section, you will be able to generate your coupon in one or multiple occasions. Meaning you will be able to use it all in one order. But you may also want to split it to use it in several orders. It's up to you, really! Just enter the value of the coupon you want to generate, and click «REDEEM NOW». Not ready to choose right now? Don't worry, you can come back to this page at any given time.

4. And voilà, use the generated coupon on your next purchase on the eshop us.juliettehasagun.com until October 31st 2024.

How long is the coupon code valid for?

Once the coupon is received you will have two months to use the credit towards your favorite Juliette has a Gun product.

I didn't receive my coupon

We're sorry to hear that!

Please note that your coupon code was sent to you in a different email than your order confirmation email. We kindly ask you to check your
spam folder, or to look for an email with this subject line "Here's your $30 coupon code" sent from this email address customerservice@juliettehasagun.com

If you're still having trouble locating it, don't worry! Simply write us at customerservice@juliettehasagun.com and our team will be happy to assist you.

How do I use the coupon code that I received when I purchased the Discovery Set?

It’s very simple!

Once you add a product from the Eshop https://us.juliettehasagun.com/ to your cart, enter the code into the designated area. When applied, the price of the discovery set will automatically be deducted from the total. 

Please note that the coupon will only be valid for 2 months and can only be applied towards any purchase of a full-size product, excluding the Discovery Set.

Can I use my coupon to buy a Discovery Set?

The offer is only applicable towards the purchase of a full-size product (50, 75 or 100ml). This does not include the Discovery Set.

"How can I apply my gift card to my order ?"
The Gift Card is exclusive to our website: us.juliettehasagun.com. Apply the code during payment validation and it's all set!

"What can I pay with a gift card ?"
The Gift Card:
- can be applied until its balance runs out for distinct orders.
- is valid for all Juliette has a Gun items, excluding purchases of gift cards.
- can be used to cover shipping expenses
- must be used within the one-year validity period, before the expiration date.

"Is it possible to apply two gift cards to a single order?"
Of course, you can cumulate two gift cards! :)

"I made an error in selecting the delivery date for my gift card. What should I do?"
Based on these scenarios:
- if the date precedes the purchase day, your gift card will be sent automatically upon validation of the order.
- if the date matches the purchase day, your gift card will be automatically transmitted upon order validation.
- if the date falls after the purchase day, please reach out to our customer service for assistance.

"I have placed an order for a gift card, but I wish to cancel it and receive a refund. What's the process?"
Do not worry, please get in touch with our customer service by submitting your request through our form, available here.

"I used my gift card to make a purchase, but I made an error. Can I get a refund?"
Certainly, we will reimburse the amount to your gift card. Please, reach out to our customer service by submitting your request through our form, available here.

How can I track my order?

Once your order is ready to ship, you will receive an email with tracking information. You can also click HERE to track your order anytime.

How to know if my order has been accepted ?

Once the payment is complete, your order number will appear on your screen, with a sum up of it.

Then, you will receive one email will confirm the whole corder and will include a recapitulative. 

Can I cancel my order ?

Your order can be canceled as long as its status is "being prepared". You may cancel it by sending an email to customerservice@juliettehasagun.com.

Where can I find my invoice?

You have access to all your invoices in “My Account.”  

How can I modify my order ?

Once your order has been confirmed, it will be in preparation and ready for expedition. You can not modify it.

What if I received the wrong product ?

If you receive a product that is different from the one that you ordered, we’re sorry about that! Please contact us at customerservice@juliettehasagun.com and we’ll be sure to get you what you ordered!

Can I pass my order by phone ?

Today, we can't propose that service.

How to create my account

By clicking on "My account" (top right) or by validating your basket, fill in the form of identification that is proposed to you. Please remember the e-mail address you entered and especially your password ! They are personal and they alone give you access to your account.

How to unsubscribe from the newsletter ?

In your account, "My subscription newsletters" uncheck "I subscribe"?
You can also unsubscribe via the link at the bottom of the newsletters we send you.

How to change or delete my julietteaasagun.com account ?

At any time, you can edit the information about you by clicking on "My account".
To delete your Juliettehasagun.com account, please contact Customer service at customerservice@juliettehasagun.com.

I forgot my password ?

In "My account" (top right of your home page, click on "Login", fill in your e-mail address and click on "Forgot your passowrd?".
An e-mail will be sent to you immediately with a new password.

Why create my account ?

Create your account Juliette has a Gun will allow you to

- have a quicker acces to the sample kit coupon code

- follow the delivery of your orders

- view your purchase history

- pay for your purchases and manage your deliveries quickly

- manage your personal information alerts

How will my personal details be used?

The processing of your order and access to the services available on the website www.juliettehasagun.com leads us to collect and record your data: name, first name, address, date of birth... This information is essential for us to offer you a quality service. This information is intended for our internal use.

The files managed by Juliette has a Gun are subject to a declaration to the CNIL. In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify data concerning you.

What is your privacy policy?

You can browse the juliettehasagun.com site without providing any personal information. Nevertheless, when you open an account on the juliettehasagun.com website, we collect the data necessary for invoicing and delivery of your order: your name, address, e-mail address, etc.

The juliettehasagun.com website undertakes to disclose your details only to third parties involved in the processing of your order: banking institution, delivery service, etc.

In addition, juliettehasagun.com may disclose this information when it is necessary to identify, arrest or prosecute any individual likely to harm or infringe, intentionally or unintentionally, the rights or property of Juliette has a Gun, other users of the Juliettehasagun.com website or any other person who may be penalized by such activities. Personal data may also exceptionally be disclosed when juliettehasagun.com is legally required to do so, for example following the filing of a complaint.

How long is the coupon code valid for?

Once the coupon is received you will have two months to use the credit towards your favorite Juliette has a Gun product.

I didn't receive my coupon

We're sorry to hear that!

Please note that your coupon code was sent to you in a different email than your order confirmation email. We kindly ask you to check your
spam folder, or to look for an email with this subject line "Here's your $15 coupon code" sent from this email address customerservice@juliettehasagun.com

If you're still having trouble locating it, don't worry! Simply write us at customerservice@juliettehasagun.com and our team will be happy to assist you.

How do I use the coupon code that I received when I purchased the Discovery Set?

It’s very simple!

Once you add a product from the Eshop https://us.juliettehasagun.com/ to your cart, enter the code into the designated area. When applied, the price of the discovery set will automatically be deducted from the total. 

Please note that the coupon will only be valid for 2 months and can only be applied towards any purchase of a full-size product, excluding the Discovery Set.

Can I use my coupon to buy a Custom Discovery Set?

The offer is only applicable towards the purchase of a full-size product (50, 75 or 100ml). This does not include the Custom Discovery Set.